Country General Manager

Country:

Australia

Location:

LOC7054 : 58 Calarco Drive, Derrimut, VIC 3030, Australia

Our Company

Carrier is a world leader in HVAC, Refrigeration, Fire & Security solutions. For over a century, we have been developing innovative products and services that have changed the way people live and work. That drive for innovation continues today with a renewed focus on creating solutions that will change the world for the better.

At Carrier, we see possibilities in everything. At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.

Our team of over 52,000 dedicated individuals continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers.

The Position

General Manager Service, Commercial HVAC (CHVAC) business.

Reporting to the Regional Ops Leader for South Asia Pacific Field Service & Aftermarket performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees.

The incumbent should be highly motivated and results-driven, providing leadership in a matrix organization in ensuring the successful delivery of financial commitments, driving the development and implementation of business strategies, optimizing operational performance. This role plays a pivotal role in shaping the direction of our business within the country, overseeing aspects of operations to achieve sustainable growth and profitability.

The role will be based in the Australia and will require 30 to 50% travel.

KEY RESPONSIBILITIES

Financial Management:

• Develop and execute strategies to meet and exceed targets
• Analyze financial data, identifying trends and implement corrective actions as needed
• Ensure effective forecast, budgeting, resource allocation and cost control measures to achieve business commitments

Business Strategy Development:

• Collaborate cross functionally and across South Asia Pacific region to formulate and implement business strategies aligned with organizational goals
• Conduct market research through trade shows and external events to identify opportunities and threats, providing insights for strategic decision-making
• Drive innovation and adaptability to capitalize on emerging market trends
• Assess suitability of service operations initiatives being rolled out in the market and drive for implementation as applicable

Operational Performance:

• Oversee day-to-day operations to ensure efficiency, quality and customer satisfaction
• Responsible for end-end service delivery processes including new chillers installation and commissioning, warranty support and execution and renewals of service contracts
• Implement and monitor key performance indicators (KPIs) to measure and improve operational performance
• Lead continuous improvement initiatives to enhance overall business operations
• Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls and adoption of tools
• Managed escalated quality issues and supports team in issue resolution ensuring customer satisfaction

Team Leadership and Development:

• Provide strong leadership and mentorship to a diverse team including matrix reporting line, fostering a positive and collaborative work environment
• Identify training and development needs, supporting the professional growth of the team members
• Promote a culture of accountability, high performance, and customer-centricity
• Optimizes performance management strategies to effectively allocate workforce across multiple geographic locations.

Stakeholder Relationship Management:

• Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies
• Take personal ownership of complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan
• Collaborate with internal teams to ensure alignment with customer needs and expectations and cooperate in the delivery of projects
• Ensure effective communication and alignment across all levels of the organization Compliance and Risk Management:
• Monitor and ensure compliance with relevant laws and regulations, and company policies
• Develop and implement risk mitigation strategies to safeguard the organization’s interests
• Conduct periodic assessments to identify potential areas of risk and implement proactive measures
• Drive EH&S initiatives, create EHS awareness and monitor compliance
• Personally uphold high standards of ethics and ensure compliance across workforce/business

RELATIONSHIPS

Reports to: Regional Ops Leader, SAP

Direct and matrix reports: Regional Operations Leader and Country Managing Director

Peer Relationship: Commercial Equipment sales leaders, Regional Sales Leader, Functional leaders for Service, Finance, HR, Digital & Legal

IDEAL PROFILE

• Experienced-level (15+ years exp), this position Owns the execution of long-term strategy (e.g., more than 3 years) and the operational direction, typically for a business of modest size and scope, or, Manages a team of primarily experienced professionals.
• Focuses on tactical and operational plans with short- to medium-term focus (e.g., less than 1 year to 1 - 2 years).
• Manages a team of primarily intermediate or experienced professionals, with freedom to determine how assignments are completed (e.g., objectives and approaches to completing work).
• Sets objectives and guides others on execution/approach for achievement of operational results.
• Explains policies, practices, and procedures and may influence others.
• Possesses strong technical/product knowledge.
• Works autonomously with limited oversight from manager.
• Influences others outside of own job area regarding policies, practices and procedures.

Other Information

We offer market competitive compensation, benchmarked at industry norms. Position will be based in SAP Region. Expected travel will be 30-50%.

We are an equal opportunity employer and position is open to everyone qualified.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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