Credit Collection Specialist

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. 

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Your responsibilities day to day will be…

• Deliver cash collection targets every month.
• Ensuring that invoices are paid on time by adhering to the collection cycle.
• Issuing account statements, copy invoices and credit notes when required.
• Reconciliation of payments ensuring correct allocation.
• Compile credit and refund requests for approval.
• Facilitate Direct Debit & recurring payment setup.
• Ensure terminations for non-payment are completed in line with collections cycle (From notice to execution).
• Manage any invoicing queries ensuring they are either resolved or passed to the correct department, following up until completion.
• Compile detailed ledgers for review with Credit Manager.
• Identify opportunities to innovate and improve existing processes.
• Identify risks and issues impacting collection from daily activities. Work with the credit manager on policy, process, or procedural changes to mitigate risk and drive improvement. 
• Build strong and effective working relationships with stakeholders to support the business with customer retention and financial targets from your role. 

What do we expect of you?

• Strong collections background, preferably with both early day and arrears experience. 
• Microsoft Office skills, proficient in Excel.
• Strong problem-solving skills
• Excellent attention to detail
• Ability to prioritise and keep to deadlines within a fast-paced environment
• Outstanding communication skills with the ability to operate at all levels internally and externally
• Highly presentable with strong organisational and motivational skills
• A ‘can do’ positive attitude and comfortable ‘rolling your sleeves up’
• Ability to stay calm under pressure and meet tight deadlines

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers. 

• A fast-growing organisation that defines itself as being agile and innovative

• A drive for continuous improvement, which you will be empowered to get behind from day one. 

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.