Credit Officer

About ORIX:

Our values (innovation, collaboration, excellence, and integrity) are important in shaping our culture and supporting our vision to create customer value through integrated vehicle solutions. Our team is committed to gender equality, diversity, and inclusion in the workplace; in 2020 we were recognised as an Employer of Choice for Gender Equality. We are committed to innovation; developing and implementing the small and big ideas that allows us to drive better client outcomes and we have been recognised as one of the Most Innovative Companies in Australia and New Zealand in 2017, 2018, 2019 and 2020.

About the Role:

The Group Credit department supports ORIX Australia Corporation Limited and its wholly owned subsidiaries (including ORIX New Zealand Limited) and provides credit assessment, credit risk and credit control services to the business. It is responsible for always exhibiting the highest ethical conduct including strict observance of the Privacy Act 1988 and confidentiality policies and procedures.

The successful applicant will possess:

• A customer focused attitude and have an ability to deliver a high level of customer service.
• Solid literacy skills with excellent English language spelling and grammar
• Ability to establish and maintain good internal and external client relationships.
• Strong interpersonal, communication and negotiation skills
• Good problem solving, research, investigative and an ability to synthesize information.
• Good organisational skills and good attention to detail
• Good numeracy skills
• Have an articulate, calm and confident manner to handle difficult conversations.
• Have a sound general knowledge of legal issues relevant to leasing, financing and enforcing securities

Reporting to the Credit Control Manager, responsibilities will include:

• Taking ownership of and actioning allocated accounts to ensure that all outstanding monies are collected within ORIX guidelines and standards.
• Communicating with customer in arrears using all available mechanisms
• Pursuing customers and internal stakeholders to hard deadlines
• Negotiating arrears re-payment arrangements, within ORIX guidelines
• Issuance of various arrears and default notices as required.
• Providing reports and analysis of accounts which become delinquent.
• Handling invoice and collection enquiries and/or disputes
• Account maintenance (eg. updating address and phone records in OMS)

Company Benefits:

• The option to purchase additional annual leave
• Gym Membership Reimbursement
• 12 weeks of paid primary carers leave, and 4 weeks of paid secondary carers leave
• 2 days of paid Charity Leave each year

EEO Statement
ORIX Australia is committed to achieving a diverse workforce that reflects our wider community. We ensure equal opportunity for everyone, regardless of age, culture, appearance, sexual orientation, lived experience, gender identity, disability and/or family status