Our Client:
Our client is a well-established provider of premium funding products with decades of experience in the industry. Committed to excellence, they prioritize building lasting relationships with their clients and fostering a high-performance culture within their dynamic work environment.
The Role:
We are seeking an experienced Credit Team Leader to provide essential support as the Credit Manager. In this role, you will play a pivotal role in maintaining credit standards, ensuring exceptional customer service, and mentoring junior staff.
- Lead and motivate Credit Team to manage credit risk and minimise bad debts
- Ensure Credit Policies and Procedures are adhered to
- Initial Escalation point, ensuring all queries are resolved in a timely manner and referred to Credit Manager as required
- Liaising with insurance brokers to effect cancellation of funded policies where necessary
- Maintaining the debtors ledger within policy guidelines to ensure team are meeting monthly KPI's
- Provide assistance to the Credit Manager with auditing, month end reporting
- Assisting with training and development of new staff
- Providing excellent customer service through assisting clients to resolve their queries
- Working within the sales team to assist and facilitate the collection of amounts
- Understanding of Consumer Credit Laws
- Other ad-hoc duties as required.
- Cross Functional Collaboration.
The Candidate:
The ideal candidate will possess the following qualities:
- High attention to written and numeric detail
- Strong communication, organizational, and negotiation skills
- Commercial acumen with effective problem-solving abilities
- Excellent customer service skills, demonstrating politeness, assertiveness, respect, and empathy
- Proficiency in maintaining an in-depth knowledge of company products and credit processes
- Ability to multitask and work independently
- Demonstrated leadership skills at a high level
- Experience in the insurance/financial industry, with preference given to those with previous senior credit control experience
Remuneration and Benefits:
- Competitive remuneration package
- Office perks and an excellent incentive program
- Salary income protection and discounted insurances
- Employee rewards and discounts at over 250 major retailers
- Flexible working arrangements