AddressAssetlink’s Purpose:
Established in 1993, Assetlink is an Australian owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.
An exciting opportunity has become available for a professional, organized and customer-focused Guest Services Team Leader to work with one of Assetlink premiere retail sites: QIC Watergardens Shopping Centre. You will oversee and manage the operations of the cleaning and security team as well as deliver a high level of presentation and cleaning standards.
Work hours are as follows:
Monday to Friday: 9am - 3pm
You will be responsible for:
- Become a trusted partner and subject matter expert (SME) for the Client for your area of responsibility.
- Working closely with security, maintenance and cleaning teams
- Attend and participate in regular meetings with Client and/or Stakeholders to report on performance-related KPI's and operational issues.
- Development, implementation and maintenance of management systems.
- Proactive in anticipating issues and closing out accordingly.
- Attend and manage various cleaning inspection forums with the client and/or stakeholder groups.
- Track progress of service delivery and regularly report this to the Client representatives.
- Identify any problem areas affecting your area of responsibility and develop, implement and monitor appropriate strategies to address these issues.
- Participate as an active member of the cleaning Services Team and lead/manage this personnel.
- Manage a large team and providing strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way.
- Contractor Management
- Undertake staff training and ensure compliance with Occupational Health and Safety requirements;
To be considered for the position you must have:
- Client relationship management ability.
- Excellent communication and presentation skills both written and verbal.
- Influencing & relationship development skills
- Extensive facilities management/cleaning experience and background within a large retail/commercial environment
- Capacity to proactively deal with issues and their causes.
- High standards of personal grooming, presentation and professional conduct.
- Demonstrating passion and commitment whilst understanding the importance of delivering customer service to the highest standard.
- Strong attention to detail and the ability to motivate your team.
- Requires ability to work irregular/extended hours, including nights, weekends and holidays, in addition to normal business hours.
- Thorough working knowledge on the use and general maintenance of mechanical cleaning equipment.
- Ability to multi-task, be flexible and work under pressure to meet deadlines.
- Competent computer skills are an absolute necessity.
- Familiar with OHS practices and legislation
This is an exciting position that represents a unique opportunity to make a difference by establishing an environment that fosters high morale, performance, ethical behaviour and the general well-being of personnel.
If you are a highly motivated and enthusiastic individual with a commitment to providing excellent service, a safe environment and would like to be part of our award-winning team, then please submit your application by clicking on the Apply button below.
Assetlink’s Diversity Commitment:
Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.
