AddressJoin the CarPlace Revolution!
Are you ready to be part of something groundbreaking?
We’re not your average car buying experience – we’re here to revolutionise the industry and redefine the customer experience. CarPlace is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.
About the Role:
CarPlace has an exciting opportunity for a dynamic and experienced CRM and Digital Experience Specialist to join our team. In this role, you will be the subject matter expert for HubSpot, supporting our contact centre and sales teams. Your primary focus will be to optimise customer journeys, enhance user experiences, and roll out new CRM functionalities to streamline the lead-to-sale process. This is a crucial role in our transition to a digital-first sales model, ensuring seamless HubSpot support and effective user experience design.
To be successful in the role you will need:
- Provide technical and process-related support to contact centre staff
- Lead initiatives to improve HubSpot Processes
- Develop and implement strategies for transitioning to a digital-first customer sales model
- Employ design research techniques to uncover customer needs and pain points
- Collaborate with teams to ensure a cohesive and streamlined transition process
About You:
- A passion to deliver joyful experiences to customers
- Effective communication
- Empathy and patience
- Honesty and integrity
- Strong problem solving
- Collaborative approach
- Find joy in helping others
- A drive to learn and grow
- Batchelor’s degree in Digital Marketing, Business, Information Technology or related field
- Experience in CRM support, CX/UX design, and/or business process improvement
- Knowledge of Web technologies such as HTML, CSS and JavaScript
- Experience in HubSpot highly regarded
- Full drivers license
Why join CarPlace?
Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust. At CarPlace, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free. How? By prioritising you, our future employees & our customers, and exceeding yours and their expectations with empathy and transparency. But most importantly, we're all about spreading joy – infecting everyone we connect with.
Why join our team?
- An exciting, fast-paced, and rewarding career move, where you'll be part of a team that's passionate about providing exceptional customer service.
- Extensive In-house training and development to help you reach your full potential.
- Unlock opportunities to climb the ladder and shape your future with us.
- An amazing company culture with a dynamic management team.
- A fantastic career opportunity with a group that is disrupting the way customers buy cars to create a simple and anxiety free experience!
If you are looking for a rewarding challenge and a great team to work with, apply today!
Please note: CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.
All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.
