Crm Business Manager

CRM Business ManagerJob No.: 664831Location: Clayton campusEmployment Type: Full-timeDuration: Continuing appointmentRemuneration: $131,473 - $139,551 pa HEW Level 09 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

At , work feels different. There's a sense of belonging, from contributing to something groundbreaking - a place where great things happen.We value difference and , and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an where everyone is supported to succeed..The OpportunityThe Office of the Deputy Vice-Chancellor (Enterprise & Engagement) has an exciting opportunity available for a CRM Business Manager. The CRM Business Manager supports the Director, Sales and Business Enablement in the delivery of the Enterprise and Engagement Portfolio's strategy and operations and leads the operational management of Enterprise's CRM (Salesforce) platform, as well as initiatives to enable and drive its adoption and optimal use.Your responsibilities will include but not be limited to:

• Overseeing the Operational Management of Enterprise's CRM platform including: Business Development user strategy; technical and system onboarding, training and support; troubleshooting and escalating technical issues; and identifying innovation opportunities and useability improvements
• Driving best practice use of the CRM in a higher education context to provide a weighted pipeline of industry engagement opportunities including user onboarding, training and troubleshooting
• Management of key initiatives, including implementation of business development toolkit, stewardship model and CRM roadmap
• Leading and managing the operation of complex administrative or technical functions involving significant resources, in accordance with university policies, procedures and strategic priorities

About You!As the successful candidate you will have a proven track record of successfully managing a CRM in a large complex organisation as well as a strong, demonstrated understanding of business development within the higher education environment. Excellent change management skills and experience successfully driving change in a large, complex organisation are also key to success in this role.Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.Be part of our story. Work with us to .Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes .Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.Your application must address the selection criteria. Please refer to ' '.EnquiriesMs Bree Grinlinton, Director, Strategic Delivery,Position DescriptionClosing DateMonday 27 May 2024, 11:55pm AESTSupporting a diverse workforce