AddressWe are looking for kind, inclusive and confident people to join our team. At Sweet Spot we want to encourage you to achieve your potential and offer experiences to learn new skills and to progress into senior roles.
The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake and put together our delicious crumbles.
This role is an important one: you may be the first interaction that our customers will have at Sweet Spot and how you guide them through our menu and suggest different flavour combinations will impact their whole crumble eating experience. Being upbeat and giving them a smile goes a long way.
Any Sweet Spot team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.
You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).
A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.
A lover of change - we don’t like to sit still at Sweet Spot, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.
A multi-tasker - we proudly hand make everything here at Sweet Spot and need someone who can help keep the kitchen running seamlessly during busy service.
Friendly and engaging - our customers are like friends and we love to make them feel welcome. Sweet Spot should feel like home for our staff and customers.
Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!
A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.
A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?
Job Criteria:
AS A CRUMBLE ARTIST
- Help develop new recipes with the team
- Establish the highest level of hospitality by creating a warm, positive and clean atmosphere in the shop
- Establish a good rapport with regular customers and encourage customers to return through fantastic service
- Open and close the shop and ensure the space is clean and tidy at all times
- Encourage and create a vibrant, exciting and sociable place of work
- Be driven by high standards
Desired Experience:
No training necessary, we will happily train the right candidate that has a passion for dessert as much as we do!
Equal Opportunity:
Sweet Spot is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.
