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SalaryYou will be joining one of our new Multi-Channel Branches!As a part of the team at one of our new Multi-Channel Branches, at Lakes Entrance, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).Part Time position31 hours per week:Monday, Tuesday, Wednesday and Friday: 8.30am - 5.00pm8:30am - 1:15pm (Branch hours) 45 minute break2.00pm - 5:00pm (ECE outbound calls only)What will you do?As part of our branch-based customer service team, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.See yourself in our team As the Customer Banking Specialist in our Lake Entrances MCB, you’ll:Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial AdviceSupport customers with enquiries, maintenance on accounts and process applications for credit productsComplete Financial Health Checks to assess customers’ financial needs and identify any changesProvide options for the customer through education & demonstration of our in-branch technology and digital banking optionsProblem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse cultureWe’re interested in hearing from people who haveProven experience delivering exceptional Customer Service ideally in Financial Services, Retail or HospitalityComputer experience is keyExcellent communication skills & the ability to articulate financial terms in a clear wayThe ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you doAbility to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutionsA genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customersDon't wait, apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 13/05/2024
