AddressJoin one of Australia's leading banking providers and accelerate your career growth in this specialty short-term role. This position is a full time 3 month fixed-term contract. As a result of updated reporting requirements and internal changes within the organisation, a need has arisen for competent and experienced professionals to take charge as the point of contact for any customer contact or queries regarding these changes. Due to the nature of the position please only apply if you hold Australian or New Zealand Citizenship or Permanent Residency.
What's in it for you:
- Fantastic learning and development opportunities.
- Get your foot in the door at one of Australia's leading Banks!
- Opportunity to extend or be made permanent within the organisation.
- Assist customers via inbound calls in providing up to date information in line with the Common Reporting Standard (CRS).
- Resolve customer queries or concerns in relation to this remediation project.
- Demonstrate an empathetic approach, in particular when speaking with upset or distressed customers and maintain the bank's values when doing so.
- Adhere to organisational policy & compliance.
- Collaborating effectively with colleagues and maintain a keen attention to detail.
What You Will Bring:
- A deep understanding of customers and a high degree of empathy.
- Previous experience in a call centre environment with ability to understand and speak with customers, preferably within banking or financial services.
- Experience with KYC, risk and compliance or FACTA would be advantageous.
- Able to handle a significant degree of complexity and utilise your initiative within the position.
- Competent written and verbal communication skills.
- Comfortable working in a fast-paced environment with clear goals and targets.
- Australian or New Zealand Citizen or Permanent Resident.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
