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Form of workYOUR OPPORTUNITYWe are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base! In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.
We have a learning and development program for the right candidate so you will be set up to succeed from the beginning. What your new role entails:Provide friendly and efficient service to one of Blackwoods largest customers via telephone calls, emails and other business systems
Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
Nurture relationships with our…
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