AddressCustomer Care Coordinator – Fixed Term Contract – 3 Positions available
September 2022 through to January 2023
At T2 we are all about the love of tea and delivering an exceptional customer experience. T2 offers one of the largest ranges of specialty teas from around the world. We encourage our customers to experience the world of T2 through exploring and discovering the art of brewing that perfect cup. Each day is about reinvention and pushing the boundaries - I guess you could say its tea done differently.
A true Omni channel business with retail stores in Australia, New Zealand, the United Kingdom, the United States & Singapore. We are also in Market Place, Wholesale and deliver an amazing customer centric online shopping experience – check us out https://www.t2tea.com/
T2 – conscious of everything we do
Your favourite TEA is B Corp Certified. We are proudly part of a global community of over 4,000 companies doing business that puts people and place first – by reducing inequality, lowering levels of poverty, creating healthier environments, building stronger communities, and imbuing jobs with dignity and purpose.
About our TEA mates
We are an eclectic bunch who celebrate, support and welcome everyone. We celebrate our tea-mates’ uniqueness and love the character they infuse into the T2 brand. We value courage, curiosity, creativity, passion, generosity, and accountability.
Overview of role
With the Festive Season fast approaching, we are currently looking for 3 fabulous people to share their passion for tea with our customers within our Customer Care Support Team. We are a global team directly responsible for the management and performance of T2’s customer support across email, phone and social channels for Retail, Wholesale and Online customers. Working alongside a team across Australia and the UK, positions are available to work remotely or in our Melbourne Support Office while servicing our global customers.
As a Customer Care Coordinator, you will be joining the team on a fixed term, full time contract commencing September 2022 through to January 2023 to help our online customer as well as our fab Retail teams create a festive season full of fun, flavour and fantasy this Christmas. With great Team Member perks, not only will you be able to show your customer service flair, you might be able to spoil yourself as well as your family and friends with gifts that only T2 can imagine and make a reality!
In this role you will
- Answering all customer enquiries and complaints, both phone and email from different areas of the business including wholesale, online and loyalty.
- Resolve complaints promptly and efficiently to the satisfaction of the customer.
- Respond accurately and efficiently to customers enquiries and requests for product information, stock availability, pricing, deliveries etc.
- Take ownership of customer enquiries and complaints and ensure effective first/single call resolution.
- Ensure any complaints from customers about products are quickly resolved and referred to a manager when needed.
- Develop and maintain thorough product knowledge through company training and self-development to provide product information and recommendations to customers.
- Liaise and communicate with stores on customer experience and resolution.
About you
- Outstanding communication skills (both written and verbal) and phone manner.
- Advocate leader in T2 Tea culture and brand representation.
- Customer service superstar.
- Must be able to operate under pressure and be solutions focussed.
- Establishes and maintains effective relationships with customers and gains their trust and respect.
- Gets first-hand customer information and uses it for improvements in services.
- Highly organised and ability to multi-task.
- Flexibility to work a rotating roster.
- A minimum of 6 months working in a T2 Retail Store will be highly regarded but not mandatory.
Perks of being part of T2
- Professional Development
- Enjoy up to 50% off all things brewing, storing, stirring, and sipping
- T2 Heroes Awards
- Events active social calendar
- Well-being initiatives
- Employee Assistance Program
- Endless cups of tea!
If this sounds like your cup of tea, then we would love to hear from you.
To apply, please forward your application resume and covering letter outlining your experience against the key criteria by clicking on the link.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
No agencies please – we have this one brewing in-house!
We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.
