Address
Form of workDo you have a passion for delivering outstanding Customer Service and looking to take your skills into the digital environment? We are currently seeking a Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will play a crucial role in providing timely and accurate support to our valued customers through our Email and Social Media channels.
Key Details
Commencing 29th January 2024.
Multiple part time (30-37 hours per week) positions available.
Operating Hours: Monday to Friday - 8AM to 10PM Saturday to Sunday - 9AM to 9:00PM. (rotating shifts)
Melbourne CBD location - Flexible hybrid working model after training and nesting period (approx 5 weeks).
What you will be doing:
Monitor social media channels (e.g., Facebook, Twitter, YouTube and Blogs) handle calls resolving customer enquiries and complaints.
Responding to emails in a timely manner.
Determine customer needs and provide a solution that is beneficial to the customer and the agency.
Administrative tasks and records keeping.
Ensure data entry is performed with high accuracy and in line with KPIs.
About you:
You will have previous customer service experience, possess problem-solving, negotiation, and conflict resolution skills, along with proficiency in MS Office and/or Google Suite. You have ability to quickly build trust and rapport with customers, absorb information effectively, and apply a common sense approach to problem-solving.
Culture & Benefits
Supportive and collaborative work culture that values teamwork and recognizes achievements.
Unlimited access to a trusted mental health and wellbeing platform.
Opportunity for career progression - come for a job, stay for a career.
WFH Requirements
Windows 10 based PC & Monitor Or Windows 10 based Laptop. with an i5 processor and 8GB RAM or equivalent.
Anti-Virus installed and Windows Defender switched on.
Reliable internet connection (no hotspotting).
Headset with a microphone.
Note: Macbooks as they are not compatible with our system.
Our promise to you
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
