Customer Care Manager

Assure

To foster peace of mind and prosperity by building subtle homes and superior commercial spaces.

Assure is one of Australia’s leading mental health and wellbeing providers, delivering coaching, counselling and wellbeing support and services to employees and their family members to help them successfully navigate the ups and downs of life. ​

We work closely with our customers to design and deliver leading edge approaches to assist individuals to take greater accountability for their individual health and wellbeing. ​ For more than 30 years we have supported individuals, teams, and workplaces when they need us the most.

This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring excellence in customer service and relationship management. As the primary point of contact for a portfolio of customers, you will provide expert consultancy advice on all aspects of Assure’s products and services and developing and executing account management plans aligning with specific customer requirements. 

• 👏🏼 Customer Support Team Training
  

  Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives

• ⚙️ Customer Support Technology Management
  

  Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support

• 💼 Customer Support Team Enablement
  

  Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems