Address
Form of workWho we are?
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry's and Streets.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team!
At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The Customer Manager, Coles Personal Care role is designed to be fully functional in the 4-Day work week trial.
Job Summary
The Customer Manager, Coles Personal Care is a pivotal Customer role in the Coles team and the Personal Care Business Group. Externally facing, the role will manage the PC business at Coles, focusing on both the operational execution of sales strategies and the development of strategic customer relationships. The role is designed to enhance Unilever's customer management, acting as a critical bridge, ensuring that strategic plans are translated into actionable operational initiatives, driving both short-term performance and long-term growth.
This role will require a dynamic individual who can balance the operational focus and strategic vision. They will play a crucial role in driving the customer agenda, fostering team development, and leading Unilever towards successful partnerships and market growth.
Role Responsibilities:
- Develop and deliver the Coles Personal Care plan internally & externally with the support of the Coles Customer Business Manager.
- Contribute to the creation of a 3-year strategic customer plan, integrating insights from CSP and Customer Director.
- Delivery of Turnover, Customer Profitability and TTS budgets of the Coles Homecare Business.
- Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stakeholders (e.g. CSP & Marketing).
- Drive joint business planning and negotiations, ensuring that plans are robust, achievable, and mutually beneficial.
- Building (with CSP team), executing and delivering an optimal promotional plan for the Fabric Cleaning and Fabric Conditioner categories in Coles.
- Owning the straights budget to craft a share winning plan and overseeing the development and execution of in-store activation events in Coles.
- Lead range and merchandising reviews to deliver desired range and space outcomes, working in collaboration with the CSP and Marketing teams.
- Ownership of the short-term volume and spend forecast aligned to Sales & Operations Planning (S&OP) process for Homecare categories. Working with Demand Planners and Coles business to craft accurate cash up and in month forecasts.
- Lead initiatives for category growth, in-store performance, and adoption of future technologies.
- Day to day administration and management of Coles Account e.g. sending promotional agreements, claims matching, straights allocations etc.
- Deliver regular reports on customer category performance using multiple data sources available to analysis performance and identify any risks/opportunities.
- Work closely with internal teams (Marketing, Supply Chain, Finance) to ensure cohesive strategy and execution.
- Drive continuous improvement in processes and strategies based on market trends and customer feedback.
Key Skills
- Relationship Building, Advanced Negotiation Skills, Bias for Action, Attention to Detail, Advanced Ability to "mine" market data including Nielsen, Homescan.
Does this sound like You?
- 5+ Years in FMCG Account Management
- Experience in Customer Marketing/Trade Category Management and Account Management/Field Sales
What awaits you at Unilever?
The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
If you require reasonable adjustments for the application and recruitment process, please advise us on **********@unilever.com.
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
