Address
Form of workWhy Apply?
• Remote – Working from Home role
• Customer Service - Call Centre (Call Centre & Customer Service)
• Permanent Full Time and Permanent Part-Time opportunities
• Minimum Base Rate $55,000 excl super
We're a dynamic and energetic team looking for motivated Customer Service Guru’s to join our Prvidr Family.
As we experience exciting opportunities of growth within our company and our call center, we’re expanding not only our team but our locations as well!
Come and be a part of our first ever Bunbury team!
Who is Prvidr and what do we do?
At Prvidr, we exist to make that happen, giving our customers the freedom to create innovative subscription models that enable them to grow their business by delighting every customer.
We are the platform behind some of Australia’s most loved mobile brands. What’s that mean?
Well, it means that we supply and operate the technology, logistics and customer service centres for brands such as Coles Mobile and Catch Connect, plus many more.
Have we piqued your interest yet?
We welcome diversity and all levels of experience, so if you're passionate about helping people and enjoy solving problems and working from the comfort of your own home then we've got the perfect opportunity for you!
Read on to find out everything you need to know about us and the remote working from home role you’re applying for.
Everything we do, we do with our values in mind:
At Prvidr, we walk the talk. We are passionate about our people, our customers and their customers. Everything interaction we have with someone creates a feeling and we want that feeling to be simply excellent.
We live and breathe our values and this is extremely important to us as we primarily operate remotely.
Our values underpin all of our decisions, behaviours and culture at Prvidr and we are proud to be who we are.
Create Freedom - Our clients and their customers are our number one priority. Everything we do is designed to make their lives simpler and deliver them with the freedom they desire.
Own It - We show up! No blame games for us, we’re the ones who can be trusted to get it done.
Be Bold - We respectfully ask the hard questions, challenge the norms and push the boundaries. Sometimes we might make a mistake, but we embrace failing fast, learning and going again. In short, we have a go.
Simply Excellent - Why would you be anything other than excellent? We do excellent work, we surround ourselves with excellent people and we’re proud of our excellent business and all that we achieve.
To work with us and be a part of our growing family means our values are your values.
If you feel that our values align with yours then we would love you to apply whether you have experience or not - we are all about creating that freedom and being bold!
About the Role
We have both Permanent Full-Time roles (38hrs per week) and Permanent Part-Time opportunities available. Our new team members must be able to work on a rotating roster of Mon-Fri 9am -5 pm and Sat-Sun (+P’hols) 7 am-3pm.
We believe in flexibility but also being connected as a team. This means that whilst this role is 100% work from home, there will be the occasion where we would get the whole team together for training or social events.
The training for this role would include getting together for the first 4 weeks of induction so that we can train you and ensure you are set up to work from home and really own it when you work by yourself. If you come on board as a Permanent Part-Time employee, we would need you available for full time hours for the first 4 weeks for training.
Getting connected at the start of your journey with us also gets you connected with your team and your team leader in person so you have faces to names and get to know a bit more about each other before you fly solo at home.
Our Customer Service Guru’s provide an outstanding customer experience for our telecommunications customers through all interactions, including calls, chats, and emails at all times.
A day in the life of one of our Customer Service Guru’s includes taking calls, chats and emails (inbound only unless we are providing a follow up) for our mobile customers. This could include assisting them to activate their sim card, top up / recharge their mobile service, assist with general support enquiries.
We live and breathe our values of Create Freedom, Own It, Be Bold and Simply Excellent. This means that we don’t take shortcuts when it comes to the experience that we offer, we’re always happy to push the edge of what technology can do and most importantly we work as a team and have a lot of fun along the way.
What's in it for you?
- Forming part of an incredible team of passionate people and a supportive culture.
- An online personal and professional development platform that you will have access to with over 4000+ courses. You control your own learning and development with courses available at your fingertips. Ever wanted to learn Italian, understand finance better or learn how to code? These are just some of the courses available in our personal and professional development platform.
- We have corporate partnerships with Anytime Fitness, Club Lime, Medibank and Flight Centre which means you can access discounts and services on things that matter to you.
- We have available a free and confidential Employee Assistance Program that both you and your immediate family can access.
- We have in place a pathway for career development for our Call Centre team for those who are interested in developing themselves professionally.
- Employee incentives up for grabs every fortnight including on the spot prizes.
- We love our people, that’s why we have quarterly employee events and an end of year Christmas Party.
- The total base remuneration is $60,775 including super: Comprised of $55,000 base + 11% Super ($5,775) + applicable penalty rates apply to relevant shifts in addition to this amount.
Questions or more information?
If you have questions about the role or would like more information, please contact Bella Harrington at bella.harrington@prvidr.com
Information on the recruitment process:
Please note that you must be an Australian Citizen or Permanent Resident to be eligible for this role.
A National Police Check will be required for successful applicants as well as a workplace behaviour test. This will be at no cost to applicants.
Applicants will be required to attend an online interview and will be asked questions based on previous experiences (workplace or general life) and will also be asked to provide information related to our values.
All employees are encouraged to be themselves and bring their whole selves to work daily. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTI+ community, including transgender, gender diverse, and intersex people.
Prvidr is committed to maintaining a diverse workforce, so it welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, which we respect.
