Address- Want to make a real difference to customers lives and help achieve their goals?
- Be part of the Brilliant Orange culture; we bring empathy and a human approach
- Access to first class learning and development pathways
Our Margaret River and Busselton Bankwest branch is looking for a customer service professional to join our multi-channel team on a 3 month fixed term contract, working full time hours.
The roster will be 8.30am - 5.15pm Monday to Friday. Please note that rosters are predetermined. Before applying please ensure you are available to cover the stated roster.
Do work that matters
As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.
Day to day you will be responsible for:
- Holding needs based conversations with our customers, building genuine long-lasting relationships in person and over the phone.
- Providing efficient, accurate and quality solutions across all customer segments
- Resolving customer queries and complaints in a timely and professional manner, at first point wherever possible.
- Keeping up to date on Bankwest products and assisting customers with products such as personal loans, credit cards and savings accounts
We're interested in hearing from people who have:
- Experience in a customer service role where you have built rapport and supported customers to achieve their goals
- Excellent active listening skills
- Confidence when speaking to customers in person and over the phone
- Curiosity and willingness embrace new challenges and learn new skills
- A passion and sense of enthusiasm for providing brilliant customer service
You can be you
Our fluid workforce opens up opportunities to develop your career in many different avenues within the bank whilst living in the regional community you love.
Don't wait, apply today!
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
