Customer Data Insights Analyst

ING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You’ll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.Our ideal candidate will be passionate about data, and its ability to strengthen narrative. This love of data and an understanding of how customers tick are essential in this role. You’ll be instrumental across all stages of analysis, including, but not limited to, planning, forecasting, behavioural investigation, research integration, and across all stages of the customer lifecycle and value management.You’ll be an integral part of our Customer Insights team, which is the CoE for the analytics function, for our retail bank. The CI team is also a strategic partner for the business, equipping our stakeholders with data and insights to help identify, assess and quantify opportunities and outcomes, drive decisions, as well as to understand their impacts.What You’ll Do

• Develop analytics reporting to understand customer behaviour, channel use, customer segments, product value, social media and lifetime value and presenting these insights and recommended actions in an engaging way.
• Gather, and proactively anticipate, stakeholder requirements for developing assets that produce tangible business benefits
• Manage data discovery and manipulation, working and transforming customer / business data to improve usability and assess the quality and viability of the intended research
• Undertake data mining, complex database queries, data cleaning and data exploration activities
• Utilise best practice data visualisation techniques to powerfully convey insights and facilitate data discovery
• Drive a culture of continuous improvement and innovation within business units to improve service, reduce costs and manage risk within appetite

What we’re looking for

• Strong business acumen, influencing skills, and the ability to produce insights with clear articulation of findings to stakeholders across the business and at all levels of management. You must be able to articulate technically complex concepts used in modelling and analytics in simple business language.
• Experience in Channel’s domain would be considered highly advantageous
• The ability to take ownership, be autonomous, but also seek assistance when required
• Advanced working knowledge of MS SQL / Teradata, SAS (Enterprise Guide and SAS Macros) and Excel is a must have
• Strong working knowledge of Tableau / Power BI.
• Experience with Python, the Google Cloud Platform and Azure Cloud are desirable, but not essential.
• Highly analytical, problem solving, lateral thinking and interpretive skills
• Excellent communication and interpersonal skills with a customer-centric focus on delivery and meeting outcomes.

About UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.We give people the freedom to stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.Sound like the kind of place you’d feel at home? We’d love to hear from you.(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)Applications close 28/5/24.