Service Desk Analyst

Immediate start | End of June, possible extension4 days in office, 1 WFH | Parramatta, NSWCustomer facing Data#3 is a leading IT services and solutions provider, committed to delivering innovative technology solutions to our clients. We are seeking a Service Desk Analyst to join our Data#3 Managed Field Services team in NSW. In this role, you will be working onsite with our customer to provide day-to-day user and technical support for all end user compute technologies across the business.Key Responsibilities:End user compute support, including:Line of business applications, mobile devices, printing and meeting room technology, including escalation to external vendorsApplication lifecycle managementSetup of small IT projects such as office relocations (cabling, telecommunications and the configuration of equipment) establishing needs, seeking suitable sources and overseeing installation.Onboarding, Staff movements, and offboarding of users.Daily operational checks to ensure all end user compute services are available.Application packagingDay-to-day Service Desk queue and IT requests, by ensuring calls are logged and escalated in the Service Desk system and to ICT Client Services Manager. Generate periodic reports on help desk performance to the ICT Compliance and Client Services Manager.Resolve server, audio visual and network infrastructure issues.Identify, analyse and report on patterns in support problems related to end user compute, recommend solutions and contribute to continuous improvement.Skills & Experience:Demonstrated knowledge and experience in:Microsoft M365 E5 (Office 365, Windows 10 Enterprise, EMS)Administration of Microsoft Teams and Teams CallingDevice management for Windows 10 endpoint, iOS and Android using IntuneMicrosoft Server and desktop operating systemsCore networking technologies (LAN, WAN, , SD WAN, Wi-Fi)Administration of network management tools including Wi-Fi, Switching, Routing and CCTVAdministration of OneDrive for Business, SharePoint Online and TeamsMicrosoft Azure Cloud InfrastructureDemonstrated experience in problem-solving and providing user support in a customer-oriented environment.Excellent knowledge of helpdesk support principles (ITIL)Strong customer service skills including the ability to communicate effectively and ability to resolve client issues.________________________________________If this sounds like you, we encourage you to apply now!