Service Desk Analyst

• Immediate start | End of June, possible extension
• 4 days in office, 1 WFH | Parramatta, NSW
• Customer facing 

Data#3 is a leading IT services and solutions provider, committed to delivering innovative technology solutions to our clients. We are seeking a Service Desk Analyst to join our Data#3 Managed Field Services team in NSW. 

In this role, you will be working onsite with our customer to provide day-to-day user and technical support for all end user compute technologies across the business.

Key Responsibilities:

• End user compute support, including:
  • Line of business applications, mobile devices, printing and meeting room technology, including escalation to external vendors
  • Application lifecycle management
• Setup of small IT projects such as office relocations (cabling, telecommunications and the configuration of equipment) establishing needs, seeking suitable sources and overseeing installation.
• Onboarding, Staff movements, and offboarding of users.
• Daily operational checks to ensure all end user compute services are available.
• Application packaging
• Day-to-day Service Desk queue and IT requests, by ensuring calls are logged and escalated in the Service Desk system and to ICT Client Services Manager. 
• Generate periodic reports on help desk performance to the ICT Compliance and Client Services Manager.
• Resolve server, audio visual and network infrastructure issues.
• Identify, analyse and report on patterns in support problems related to end user compute, recommend solutions and contribute to continuous improvement.

Skills & Experience:

• Demonstrated knowledge and experience in:
  • Microsoft M365 E5 (Office 365, Windows 10 Enterprise, EMS)
  • Administration of Microsoft Teams and Teams Calling
  • Device management for Windows 10 endpoint, iOS and Android using Intune
  • Microsoft Server and desktop operating systems
  • Core networking technologies (LAN, WAN, , SD WAN, Wi-Fi)
  • Administration of network management tools including Wi-Fi, Switching, Routing and CCTV
  • Administration of OneDrive for Business, SharePoint Online and Teams
  • Microsoft Azure Cloud Infrastructure
• Demonstrated experience in problem-solving and providing user support in a customer-oriented environment.
• Excellent knowledge of helpdesk support principles (ITIL)
• Strong customer service skills including the ability to communicate effectively and ability to resolve client issues.

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If this sounds like you, we encourage you to apply now!