Address- Working in our Activation Centre, providing phone-based support and advice.
- Assisting people in meeting their employment and education goals.
- Supporting job seekers across Western Australia through phone and video servicing.
Are you passionate about connecting with job seekers of all ages to help them on their journey to meaningful employment? Do you enjoy engaging with people from various backgrounds with a friendly, non-judgemental approach?
We are looking for supportive an enthusiastic Engagement Specialist to join our Activation Centre and be part of Training Alliance Group’s (TAG) expanding team.
About the Role
Our centralised Activation team is part of our proven model providing a continuum of support for job seekers and students of all ages. TAG’s approach builds trust and sets expectations; our suite of assessments provide insight allowing targeted interventions.
The Activation Centre is a step away from face-to-face service delivery. It’s an exciting and challenging role as you will be working across our suite of programs to drive program integration and provide support to job seekers, students and employers. These programs include Workforce Australia, Transition to Work, Training Services, Employability Skills Training, ParentsNext and Self-Employment Assistance.
- Supporting participants in reaching their education and employment goals through phone and video servicing. Our person centred approach recognises a job seeker’s existing skills, defining them by their future aspiration.
- Connecting participants to activities to meet their obligations.
- Welcoming participants into our programs and explaining the level of support and service we will provide as well as their responsibilities and obligations.
- Supporting participants with job matching, interviews, and resumes.
- Providing meaningful post-placement support to individuals in the workforce via phone support.
- Connecting with disengaged participants.
- Undertaking a range of centralised administrative activities.
Activities in the Centre will include welcoming participants, following up on non-attendance, assisting with resumes, implementing engagement strategies, job matching, rescheduling appointments, live chat, providing interview support, referrals to activities to meet obligations, promoting Self Employment Assistance courses and employer engagement.
About You
To be successful in this role you will:
- Have passion or experience in working with people from a variety of different backgrounds.
- Have confidence with in-bound/out-bound calls.
- Possess highly developed communication and negotiation skills.
- Have the ability to work autonomously as well as work closely with a team.
- Possess excellent administration and time management skills.
- Have a demonstrated ability to deliver high quality, individually tailored customer service.
- Have previous experience working in Employment Services - desirable.
- Satisfy a pre-employment check including a National Police Check and a Working with Children Check.
About Us
Training Alliance Group is a leading provider of education and Employment Services in Western Australia and we have also expanding into NSW. Our team works hard every day to support individuals in achieving their employment and education goals, through our two RTOs and programs such as Workforce Australia, Transition to Work, Employability Skills Training, Self-Employment Assistance and ParentsNext.
We focus on building a success culture based on integrity, attention to detail and exceptional customer service. This allows each team member to develop their skills and enjoy implementing employment solutions for individuals, businesses and the broader community.
Benefits of Working with Us:
- Friendly and supportive team environment.
- In-depth training and ongoing professional development.
- Part of an expanding West Australian success story.
- Competitive salary and salary sacrifice for superannuation.
Think this is the role for you? To apply, click Apply and submit your resume through SEEK.
Training Alliance Group is an equal opportunity employer and Aboriginal and Torres Strait Islander people are encouraged to apply.
