Customer Engagement Officer

• Competitive salary including Salary Packaging providing tax benefits of up to $18,550 and 17.5% Leave Loading
• Collaborative, supportive and open team environment
• 12 month fixed term position based in Joondalup

As the storytellers of our customer’s journey, we play a key role in assisting them to achieve their goals. We are always looking for outstanding people to join our team and grow our network of superstars!

What you need to do

As part of the Customer Engagement team, you are most often the first interaction and contact that our customers have with Rocky Bay. Your role as a Customer Engagement Officer will be to deliver exceptional experiences to our customers to facilitate their journey from service enquiry, through to intake, service contract development and renewal.

To be successful in this position you will demonstrate

• Experience in providing high quality customer service using a person-centered approach through multiple channels i.e., phone, email, online, video link and face to face
• An ability to have meaningful and comprehensive conversations with customers and decision makers to ascertain their needs and service requirements
• Experience on efficiently and effectively using customer data software to create, maintain and optimise customer information and service requests
• An ability to work autonomously and collaboratively across a diverse organisation
• Exceptional time management skills and ability to manage a high case load of diverse and unique customer portfolio
• Experience within the Disabilities and NDIS sector 

What do we offer? 

• A wide range of employee benefits and health and wellness programs including HBF Health discounts, 40% reduction with Alinta Gas, Commonwealth Bank product discounts to name a few.
• Bring a friend on-board and be rewarded with $2000!
• Fleet cars for work related travel 
• Purchased Leave Program to increase annual leave up to 6 weeks each year
• Salary Packaging (up to $18,550) and Leave Loading (17.5% payable on annual leave)

What compliance you need

We have some strict compliance requirements which will be required if your application is progressed

Ready to make a meaningful change? 

If you feel that you’d be a great fit for this exciting and rewarding role, click “Apply” now. We look forward to welcoming you!

For further information please contact Recruitment on ***********@rockybay.org.au

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.