Customer Engagement Officer

Customer Engagement Officer | 3+ Month Contract | Up to $63 p/h incl. super

• $51.84 - $56.76 + super
• 3+ month contract (Potential to Extend)
• Sydney Olympic Park
  

About the Role
As the Customer Engagement Officer, you will be the cornerstone of this Government Agency's customer service efforts, ensuring timely, quality, and professional responses to enquiries and feedback. You will support the organisation and its stakeholders by delivering best practice customer service and coordinating proactive community communications. Your role will be pivotal in promoting projects, managing expectations, and enhancing customer satisfaction.
Please note, this role is full time in the office.
Key Responsibilities

• Deliver Exceptional Customer Service: Act as the frontline representative, handling enquiries and feedback via email, web form, phone, social media, and in-person. Ensure all interactions are acknowledged, resolved, and recorded efficiently, escalating unresolved issues as needed.
• Liaise and Collaborate: Work closely with staff to refer complex enquiries and complaints, maintaining a professional and friendly demeanor to prioritise customer satisfaction.
• Coordinate Communications: Manage customer/community communications through various channels, promoting projects and initiatives while mitigating potential impacts on customers.
• Event Support: Arrange and oversee high-quality customer service at priority events, programs, and partnership projects.
• Community Engagement: Conduct activities to gain customer insights, informing evidence-based decision-making and enhancing collaboration with the City of Parramatta.
• Compliance and Confidentiality: Adhere to privacy requirements and legislative obligations, managing informal GIPA requests and ensuring information confidentiality.
• Administrative Support: Execute business processes and administrative tasks to support internal stakeholders, including maintaining customer feedback records and producing reports for the Leadership team.
  

Key Challenges:

• Collaborating with a diverse range of stakeholders to achieve consistent and effective wayfinding solutions.
• Adhering to guidelines and standards while applying wayfinding across diverse projects and locations.
• Delivering in high-profile, public locations while maintaining a flexible, results-oriented approach.
  

About You

• Salesforce experience is essential - prerequisite for handling customer cases
• Previous Government experience highly regarded
• Demonstrated experience in customer service roles, particularly with feedback/complaint handling and dealing with challenging customers.
• Strong communication and interpersonal skills.
• Ability to work collaboratively and maintain professionalism under pressure.
• Proficiency in using multiple communication channels and managing administrative tasks.
  

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1200 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support
  

Please apply if you are interested or reach out to me for any questions at Please note, only shortlisted candidates will be contacted. #J-18808-Ljbffr