AddressCompany description:
NSW Reconstruction Authority
Job description:
- 2x temporary full-time roles up to June 2025, with possibility of extension
- Based in Northern Rivers with flexible work arrangement options
- Clerk Grade 7/8 ($106,025 - $117,363) plus super and annual leave loading
About the Agency
The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.
To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.
About the role
As the Project Officer within the Customer Engagement and Resolutions team in the Resilient Homes Program (RHP), you will be responsible for a range of project management and support activities that help individuals and communities that have been impacted by a disaster recover.
As the Project Officer, you will:
- Undertake face to face interactions with disaster impacted community members, including to attend home visits.
- Prepare reports and briefs, coordinate resources, maintain project documentation and implement and monitor customer interactions.
- Communicate with key internal and external stakeholders and coordinate working groups, committees and consultations.
- Source, collate and compile data and information to identify emerging issues and track and report on project progress
- Identify opportunities for improving processes to streamline the journey for our stakeholders.
For more details about this role please click here to view the role description. If you have trouble downloading this role description please try downloading using Microsoft Edge or contact ******@reconstruction.nsw.gov.au and a copy will be sent to you.
About you
High calibre candidates will hold tertiary qualifications and/or relevant knowledge and experience. They will have significant experience in delivering high quality customer service to communities with a trauma-informed approach and coordination in a dynamic and politically sensitive environment. Strong candidates will have high attention to detail, and can work confidently and collaboratively with a broad range of stakeholders. They will have autonomy in coordinating and managing work and making decisions on matters under their direct control.
Courage and resilience, integrity and a customer service orientation are critical for this role, as are the abilities to manage priorities, influence and negotiate.
Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers:
- Flexible working practices
- Contemporary workspaces and technology
- Access to learning and development opportunities
- Employee assistance and wellbeing program (with a cool app)
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW
To apply for this role, please submit an online application and attach your resume and cover letter which outlines your skills, experience, and capabilities relevant to this role.
Closing date: 11:59PM, Sunday, 2 June 2024
Contact: Linda Thomas: Manager Customer Engagement - ************@reconstruction.nsw.gov.au
Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.
Please contact ******@reconstruction.nsw.gov.au if you would like an adjustment to assist you in your application.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
