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Form of workA fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Customer Enquiries Contact Centre Consultant, reporting to the Customer Service Team Leader.
A bit about your role:
You will be responsible for managing Customer Enquiries and complaints while providing excellent customer service. You’ll need to show that you can listen, show empathy and ask appropriate discovery questions to provide accurate information in resolving our customers concerns. You’ll be managing interactions through our voice and email channels, managing a range of different enquiry types. There will be an important focus on identifying health and safety issues and making the right determination to ensure we are mitigating any risk to the public. First Call Resolution and other performance metrics will be an important part of your role with support available from other team members and Team Leaders.
A bit about you:
The successful candidate will have extensive customer service experience. You should be efficient in operating systems such as Microsoft. You will be required to work across a 7 day rotating roster and required to attend the Varsity Lakes office.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via ***********@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Take your next steps with nbn
Please note that this role will be a 12 Month fixed-term opportunity and applications for this role will close at midnight Sunday, 17th March 2024.
