Customer Experience Agent

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown powers services focussing on mental health and wellbeing, long-term unemployment, prevention of youth suicide; child protection; and family and domestic violence prevention and response. Without the support of yourtown’s charitable Art Union ticket buyers, many of our services would not exist.

Realise your potential at yourtown

your opportunity

We are currently seeking 9 casual Customer Experience Agents to join our friendly team at Milton. You will provide a high level of customer service to yourtown’s supporters through inbound and a strong focus on outbound (no cold calling), email & web chat. You will also be responsible for data entry of orders, donations and supporting the mail processing centre to ensure efficient processing of all associated mailroom functions.

Hours will vary each week, depending on operational need. Our contact centre operates Monday to Friday 7am to 8pm, and Saturday and Sunday 8am to 5pm so you must have good flexibility to work across this span of hours.

These are 6 month fixed-term casual positions to commence on Monday 29 April 2024.

what we are looking for

At yourtown, we believe positivity is powerful and the enabler of great things. We believe in doing things well and taking pride in our work – always striving to do our best. We embrace fresh ideas and ways of working, and never rest in growing, learning, and leaning into the ‘new’.

• You will have a well-developed telephone manner, strong written skills and be committed to providing exceptional customer service.
• You will have demonstrated experience in a high volume, fast paced environment and must be computer literate.
• You will have the ability to perform administrative tasks accurately and efficiently and previous experience in a contact centre is highly desirable.

our art union

yourtown is one of the largest and longest running charitable Art Unions in Australia. For more than 60 years our Prize Draws have helped raise funds to support children and young people. From sewing machines to horses and now luxury homes, we've come a long way since our first Prize Draw in 1961 – where two shillings bought you a chance to win one of four Holden cars valued at $1,000 each. Today, our multimillion-dollar Prize Homes offer luxurious lifestyles in locations like the Gold Coast and the Sunshine Coast.

Many supporters don’t realise yourtown buys the properties that become our stunning luxury prize homes. While the costs of running a luxury art union are higher than other fundraising activities, many of our services would not exist without these vital funds. yourtown Art Unions contributed $42m back into the Australian community by funding yourtown services last year.

Check out this video which highlights some of our recent luxury prize homes: https://vimeo.com/manage/videos/899711450

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit: https://careers.yourtown.com.au/.

Contact: Lily Welch | Talent Acquisition Specialist | ******@yourtown.com.au

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"