Customer Experience And Business Designer

This federal organization's mission is to enable access to top-notch skills, training, and job opportunities, ensuring Australians secure meaningful work in fair, productive, and safe environments.
The organisation aims to contribute to future economic growth, providing individuals with professional certainty and as a Customer Experience and Business Designer, the role involves enhancing interactions, identifying improvements, and collaborating on satisfaction strategies.
The design thinking is integrated into strategies, aligning goals with customer needs, and ensuring feasibility. Sometimes, these roles overlap, with professionals creatively harmonizing Customer Experience and Business objectives.

Contract Duration: 12 Months + 4x 12 Months
Location: Multiple Locations (ACT, NSW, QLD, SA and VIC)
Requirements:

• Ability to Obtain Baseline Clearance and

• Selection Criteria response – A short pitch that demonstrate relevant skills, experience, and qualification to provide the services.

 
Key responsibility:

• Lead end-to-end service design engagements, overseeing projects from inception to delivery.
• Collaborate within Agile frameworks, ensuring adherence to the Commonwealth Digital Service Standard.
• Manage relationships with internal and external stakeholders, including IT delivery teams, Product Owners, policy experts, and executives.
• Drive changes in services to align with user, business, and government needs, employing the creation of service blueprints to illustrate transformations.
• Collaborate with designers and enterprise architects to identify opportunities for reusing existing capabilities and platforms, considering dependencies between projects and products.
• Plan and execute user research and usability tests to ensure the effectiveness of newly designed solutions.
• Assist IT delivery teams in understanding requirements for taking a service live and support Product Owners in translating service blueprints into work packages for delivery teams.

Skills and Qualifications:

• Strong interpersonal skills with the ability to exercise initiative and sound judgement.
• Proven ability to work within set time-frames, tailoring design activities efficiently.
• Experience in using design research techniques and service design methodologies.
• Demonstrated experience in leading end-to-end service design engagements.
• Work experience in Agile environments and familiarity with the Commonwealth Digital Service Standard.
• Ability to tailor solutions to technical and legal limitations, showcasing a problem-solving mindset.
• Proven ability to work effectively within multidisciplinary teams and manage relationships with diverse stakeholders.
• Understanding and articulating how services need to change, and planning for the delivery of these transformations.
• Experience in planning and conducting user research and usability tests for design validation.
• Ability to support IT delivery teams and Product Owners in translating design concepts into actionable work packages for implementation.

“For further information or a confidential conversation about the Customer Experience and Business Designer  role, select 'APPLY NOW' or contact Alyanna Ensenado at 0261137***. Your inquiry is valued and will be handled with care."