AddressThe Role:
We have an exciting opportunity for a reservations co-ordinator to join the NightOwl Entertainment Group and the ever-changing world of hospitality.
Work across a portfolio of some of Perth's most iconic venues, plus our very first venue in Sydney.
We operate 7 days a week, 363 days a year so it is essential you have the flexibility to work a rotating roster including weekdays, & weekends. Your hours will be between 10am and 8pm latest. Working from our venue office based in The Rocks.
You will be responsible for:
- Answering a large volume of phone and email inquiries and resolving customer service questions
- Manage reservations and liaise with operations, kitchen and venue management teams.
- Build relationships with our Venue Managers
- Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the NightOwl Entertainment Experience.
What we expect from you:
- At least 12 months experience in a customer service role, call centre, reservations or concierge role will be a distinct advantage.
- Have experience working in fast paced environment, be a team player, and support team goals.
- Proven sales and administration skills
- Exceptional communication skills, both written and verbal, with attention to detail and ability to multi task.
- Professional and confident telephone manner and proficient computer skills.
- Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed.
- Proficient in Outlook, with experience using reservations software being an advantage.
The Reward:
You will be joining a company that wants you to succeed and we are thrilled to offer:
- Competitive salary
- Discounts on Food and Beverage at our Sydney venue
- Career and development opportunities, learning from the best.
- Great team socials
Take a peek at our venues here:
https://www.nightowlentertainment.au/
