Customer Experience Consultant

The Opportunity

 We are seeking a Customer Experience Consultant to join our client's team based in Wetherill Park. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for customers.  You will be working an eight-hour shift between the hours of 7.30am - 5.00pm Monday - Friday.

If you are someone with a strong background in customer service with excellent communication skills, we want to hear from you!  Temporary visa holders welcome to apply.  

What's on offer

• $47.86 per hour, six month contract likely to extend/go permanent
• On site parking
• A close knit team environment that prioritises inclusion and collaboration
• Opportunity to work with and learn from a variety of departments across the business

What you’ll do 

• Act as the first point of contact for customers through a variety of channels including phone, email, and live chat providing support and guidance
• Maintain excellent relationships with internal and external customers and stakeholders
• Confirm and manage customer bookings
• Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints

 What you’ll need to be successful 

• Experience within a call centre environment desired but not essential
• A positive, can-do attitude with a strong focus on customer service
• Ability to work in a fast-paced, high-pressured work environment with rapidly changing priorities
• Typing speed of 60 wpm and 80% or more accuracy
• Experience with Salesforce, DOS systems or SAP is desirable

This is an awesome role for someone with a passion for delivering an exceptional Customer Experience, who enjoys working independently, in a team environment.