Customer Experience Consultant

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• St Leonards location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.Who we’re looking for:We are currently looking for an experienced Customer Experience Consultant to join our high energy, friendly and passionate Customer Experience Team at our St Leonards office.You will be responsible for:

• Responsible for the management of a variety of customer queries concerning novated leasing and salary packaging.
• Point of contact for all Novated "in life" customers.
• Proactively contact customers and internal stakeholders to resolve customer cases and queries
• Be actively available to answer inbound calls and email queries from customers
• Manage and prioritise a combination of both inbound phone and email-based customer cases and queries.

Requirements

• Demonstrated ability in a fast-paced customer service environment.
• Excellent verbal and written communication skills.
• High attention to detail, problem-solving skills and ability to multitask.
• Ability to work both autonomously and as part of a dynamic team.
• Passionate about providing the best Customer Experience when resolving queries.
• Prior experience in an inbound customer call-centre environment.
• Ability to adapt to different customer queries and apply knowledge of various products and services.
• Fleet or leasing experience or exposure in the automotive industry desirable.

Benefits

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.

If you think you have what it takes please reach out to us - we can't wait to hear from you!