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SalaryFull Time Position | Forrestdale Location - Onsite Parking | Learning & Development Opportunities
This impressive leading national hospitality business is on the hunt for an experienced Customer Experience Consultant, based in Forrestdale. With over 30+ locations nationwide, they offer a full-service solution to their customer, selling a vast range of products from consumables to premium kitchen appliances to ergonomic crockery for the hospitality, catering, education and health & aged care sectors.
You’ll be surrounded by a highly engaged and effective leadership team who love nothing more than helping their Customer Experience Consultants succeed. Join the business at a time of high growth that is supported by a solid foundation of strong relationships built through 35+ years in business!
About the role:
- Provide exceptional customer service support to customers and the internal sales team.
- Proactively managing customer enquires across multiple platforms including, phone, live chat & email.
- Processing customer queries, sales orders, and quotations.
- Product research and quotation preparation whilst maintaining the CRM Database.
- Liaise with purchasing, warehouse and accounts staff as required.
- Work in a high performing team that champions culture and support.
- February 19th start date
About you:
- +3 years’ experience working in a fast-paced phone-based customer service role – Hospitality or logistics background advantageous.
- Knowledge and understanding of customer service, sales, purchasing and logistics.
- Effective communication and negotiation skills with well-developed professional interpersonal and communication skills.
- Customer service focus and the ability to build and maintain solid customer relationships.
- Be able to identify solutions, solve problems, and have a proactive approach to up selling to ensure a positive Customer Experience.
- Knowledge and skills using PRONTO or a similar platform and intermediate Microsoft Office.
What is in it for you?
This is a fantastic opportunity to use your previous customer service skills with a company dedicated to your success, growth, and advancement. Giving you the benefits that can only come from working for an industry leader;
- New and modern offices at Forrestdale with a diverse, energetic workplace.
- Flexible working arrangements (office based and WFH) – work/life balance.
- A friendly and supportive team environment.
- Onsite parking and staff discounts on their product range.
- Ability to participate in quarterly incentive rewards program.
- True career development and growth opportunities,
What's next?
You’re on the right path.
We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So if this role has piqued your interest, apply!
Georgia Sheehan
0491 355 ***
*********@Talentpath.com.au
