Customer Experience Consultant / Pre-Delivery Coordinator

We are currently seeking a highly organised and detail-oriented Customer Experience Consultant / Pre-Delivery Coordinator to join our dynamic team at Carco.  

As a Customer Experience Consultant / Pre-Delivery Coordinator, you will play a vital role in ensuring that our customers receive their recently purchased vehicles in pristine condition. You will be responsible for coordinating and overseeing all pre-delivery activities, including inspecting vehicles, coordinating necessary repairs and enhancements, and ensuring timely delivery to customers. Your meticulous attention to detail and exceptional organisational skills will contribute to the smooth and efficient operations of our dealership.

Who we are:

Carco are part of the Autoleague group, an innovative and forward-thinking automotive company with over 28+ dealerships across Australia. Carco are one of Midland’s largest new and used car dealership networks with five dealerships in Midland.

You will be joining WA’s fastest growing car dealership which has recently won the Large Business of the Year Award 2023 and New Large Business Award at Swan Business Awards 2023.

The Role:

• Act as the primary point of contact for customers before they pick up their purchased vehicle.
• Welcome them warmly, answer questions, and provide information about the delivery process.
• Coordinate and perform thorough pre-delivery inspections of vehicles, ensuring they meet our quality standards and are ready for delivery.
• Schedule and coordinate vehicle deliveries, ensuring they align with customer preferences and availability.
• Address any concerns or issues that may arise during the pre-delivery process promptly and professionally.

YOU:

• Passionate about the automotive industry
• Previous customer service or sales experience, preferably in the automotive industry
• Outstanding communication skills and ability to provide excellent customer service
• Strong attention to detail and organisational skills.
• Computer literate with strong accuracy and attention to detail
• WA drivers’ licence is required

What's in it for YOU:

• Exciting, fast paced and rewarding career move
• Fantastic career opportunity with a leading automotive group
• Vibrant Team Environment & Supportive Management Team
• Employee Assistance Program (EAP) Access to free, confidential counselling
• Employee discounts and offers at restaurants and hotels Australia wide

Ready to Apply?

If you are passionate about providing exceptional Customer Experiences, we want to hear from you. Send us a copy of your resume and cover letter by clicking 'Apply'.

*Due to the number of applications, we will be only contacting those who have been shortlisted

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.