Customer Experience Coordinator

Create positive change in community
Five Bridges is an established organisation, born from a passion to assist local Aboriginal and Torres Strait Islander communities in a hand on, feet to the ground manner that will see our local communities flourish.
We are seeking an experienced and highly organised Customer Experience coordinator to provide support to our customers as part of our Workforce Australia specialist contract.
As a Customer Experience Coordinator lead from the front and provide exceptional customer service and administrative support to both our customers and the team.
This is a Fulltime opportunity working Monday to Friday and reports to the Team Leader.
The role acts as a concierge, engaging with customers to ensure a positive first impression while education the community on the benefits of employment services program through direct promotion and business development.
Excellent customer service and interpersonal skills
Monitor outcome performance to maximise the achievement of organisational and contractual KPIs, ensuring identified improvements/gaps are addressed with Leaders in a timely manner
Proven experience in case management service delivery
Highly developed administrative and organisational skills
Ability to analyse job requirements and effectively support customers according to their needs
Exceptional verbal and written communication skills and ability to adapt style to suit the audience
Work collaboratively with Leaders and other relevant staff whilst providing clear communication, direction and feedback relating to outcome performance.
Gather evidence to meet administration requirements
Good problem solving skills and workplace initiative
Organise daily schedules and appointments through internal and external programs
High level of computer literacy
Builds rapport easily and quickly
Capability to interact with people from diverse backgrounds and cultures
A self-motivated, enthusiastic, and reliable work style
Previous experience in operating Federal Government Employment Systems.
About you:
Current C Class Drivers Licence
Valid Working with Children Blue Card or ability to obtain
Ability to work sensitively and affectively with Aboriginal and Torres Strait Islander communities, their leaders, and Indigenous organisations, while respecting traditional culture, values and ways of doing business.
Demonstrated ability to communicate, engage effectively and work together with Aboriginal and Torres Strait Islander people(s)
"At Five Bridges, we are dedicated to providing our staff with a range of exceptional benefits."
Professional Growth
Inclusive Environment
Collaborative Culture
Work-Life Balance
Employee Wellbeing
Innovative Atmosphere
Community Impact
"If this resonates with you, take the next step and apply today!"
Application requirements:
Candidate will be screened by IWS and will need to apply through IWS link
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.
***Please note only candidates that are successful in moving to the next stage of recruitment will be contacted further***