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SalaryIf you are someone who is passionate about developing and maintaining positive relationships with customers by creating a seamless Customer Experience, this is the job for you!
Cessnock City Council is seeking a Customer Experience Coordinator to provide leadership and expertise in the delivery of Council's Customer Experience strategy. This newly created role will be responsible for using various research strategies to uncover insights about the Customer Experience and identify opportunities for continuous process improvement. The Customer Experience Coordinator will work collaboratively with Council departments to provide improvement suggestions to Council's key customer touchpoints in order to improve efficiency and user experience.
To find out more about your next career opportunity: Position Description
Remuneration:$99,824 - $114,797 per annum plus superannuation
Why Work for us?You will be located in the picturesque Hunter Valley which is just 120 kilometres north of Sydney and 40 kilometres west of Newcastle. Our region is well renowned as Australia's oldest wine producing region and has a tourism industry worth an estimated $521 million.
Working at Cessnock City Council you will have access to a wide range of benefits and options to help you balance your work/life commitments. These include;
- Full-time 35 hours per week
- Flexible work arrangement options including hybrid work arrangements, option of nine-day fortnight or monthly RDO
- 12% superannuation
- Generous leave entitlements including Long Service Leave after 5 years
- Paid Parental Leave
- Ongoing training and development opportunities including access to Council's Study Assistance program
- Generous corporate fitness program for you and your immediate family members
- Free parking on-site
- Beautiful location in the picturesque Hunter Valley!
Who to Contact:
Roslyn Ashton, Business Support and Customer Relations Manager on (02) 4993 4***
How to Apply:Please complete the application form below and provide detailed responses to the questions which relate to the criteria within the position description, then upload a copy of your resume and cover letter. Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.
Pre-Employment Screening:Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.
About Us:At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.
We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ***********@cessnock.nsw.gov.au for a confidential discussion.
Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.
