AddressThis is a Customer Experience Manager role with one of the leading companies in AU right now 🔥 -- Streem -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Streem 🧐🧐
The purpose of the Customer Experience Manager is to manage retention and renewal activities, including but not limited to approaching customers, facilitating meetings, customer feedback sessions, preparing pricing and proposals, negotiating pricing.
- *Role-Specific duties:**
- Identifying and reporting of churn risks early and recommending intervention plans
- Maintain existing tracking tools to measure performance and customer lifecycle
- Support pricing recommendations and support tender preparation
- Develop customer insights and data to enhance current and future retention strategy
- Work closely with the Head of Customer Experience and their teams to implement and manage all customer retention initiatives and strategies (such as the Streem Strategic Reviews etc)
- Identifies and facilitates upsell and cross-sell opportunities during the customer renewal period that directly address known customer pain points.
- Foster strong relationships with key customer stakeholders to ensure customer satisfaction and loyalty.
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