AddressWith over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we’re AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we’ve used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services. We’re infusing NRI’s proven technology capability and tradition of innovation, with our trusted trading solutions and local market expertise.
Why people love working at AUSIEX
- Focus on career development and growth opportunities
- Flexible work practices including work from home
- Paid parental leave (12 weeks primary and 4 weeks paid secondary)
- Financial wellbeing offerings including discounted staff trading rates
- A wide range of wellbeing offerings through our Employee Assistance Program.
See yourself in our team
AUSIEX Product, Customer Experience & Marketing (PCXM) team are responsible for shaping the product, Customer Experience and communications for all AUSIEX customers, ensuring the experience for our customers and their clients is second-to-none.
What will you be doing
Reporting into & supported by the Senior Manager, Customer Experience, you’ll have the opportunity to shape and shift the dial on the customer and user experience ensuring that an optimal, end-to-end Customer Experience is at the centre of everything we do.
Day to day, the Customer Experience Manager will:
- Bring our customer into every conversation we have
- Use insights to develop personas, user journey maps, user flows and task flows that articulate the user experience in a clear and compelling manner.
- Work closely with various teams across the business to drive and implement solutions for improved customer & user experience, process workflow and digital interface.
- Own the customer and user experience operating model which will include reporting on customer insights and managing the implementation of derived actions.
- Have oversight of activities across the AUSIEX business that impact our customers
- Ensure change impacts are well understood and managed effectively
- Plan and conduct concept and usability testing to gather feedback.
- Translate user testing findings into actionable design improvements, leading to demonstrable enhancements in the products user experience over time.
- Stay up-to-date on industry trends and emerging technologies to keep our products and experiences cutting edge.
- Support the shaping of actionable insights to inform decisions and recommendations
- Collaborate with the product and delivery teams to ensure designs are feasible and solve identified user problems.
We’d love to hear from passionate people who have
- Strong analytical capability which enables them to get to the heart of all customer related data and then make it meaningful to the business
- A confident and consultative approach to partnering with our, delivery and front & back office teams to advocate for Customer Experience
- A demonstrable ability to communicate effectively with a range of stakeholders and contribute to problem solving
- Exceptional execution, planning, analytical and project management capabilities
It’s a bonus if you have
- Experience in design thinking, customer centred design, customer journey mapping
- Proficient in design software such as Figma, Adobe XD,
- Knowledge of modern web technologies and responsive design
- Experience working in agile multi-disciplinary teams
We want to help grow your skills and develop your career with us! If this sounds like you – apply today!
Inclusion and diversity are part of who we are. Together, we continue to build an inclusive culture that enables, values and celebrates the diverse opinions of our employees.
If you need assistance or adjustments to fully participate in the application/interview process, please contact *******@ausiex.com.au.
Visit us on www.ausiex.com.au or on LinkedIn
