Customer Experience Officer (Community History)

A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth.

We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to achieving and maintaining White Ribbon Accreditation. We prioritise the wellbeing of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance. 

We provide comprehensive support to our employees. Visit our Careers page here for more information.

Join our Community Connections team to shape and maintain   the Library's rich collection of Community History resources and ensuring seamless accessibility for our customers. Dive into coordinating our Family History volunteer enquiry service and make a significant contribution to Library Customer Services by supervising shifts on the lively Library floor. Your role promises a blend of community interaction and resource curation!

Key responsibilities are:

• Develop and maintain a collection development framework to provide relevance and usage of Community History Collection
• Curate Community History collection and preserve historically significant physical documents and photos, including digitisation of documents to make them accessible through the library’s online systems
• Provide a professional research service for Community History enquiries, including coordination of Family History and Community History volunteer services
• Encourage community connection with the Community History collection, including working with relevant stakeholder groups.

A copy of the position description is available here. 

To be successful you must possess a sound knowledge of:

• the principles of historical conservation and preservation or archiving or cataloguing, physical and digital preservation techniques
• the significance of community connection with matters of local history 
  You will have the ability to demonstrate:
• innovative thinking and a practical approach to problem solving and negotiation
• sound supervisory skills and direction of staff and volunteers in a customer service setting
• communication techniques tailored to a variety of audiences, such as stakeholders, customers, volunteers, library and council staff.

The successful candidate must have a current DHS Working with Children check or the willingness to obtain one and will undergo a pre-employment medical. 

We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply. 

Applications close Sunday 11 February 2024. For more information or a confidential discussion, please contact Team Leader Collections and Access on  08 8397 7***

Discover your potential at the City of Tea Tree Gully.

You should read SEEK’s privacy policy and terms & conditions, if you have concerns with these policies, contact Council via 08 8397 7444 to discuss the submission of your application.