AddressCancer Council SA’s vision is for a cancer-free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best-practice prevention, research and support and this is a team effort.
We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity.
Together, we can all play a part in reducing the impact of cancer.
About the Team
Our Customer Experience team focuses on enhancing customer interactions, aiming to improve satisfaction, loyalty, and overall brand perception through personalized support, feedback analysis, and process optimization.
About the Role
As a Customer Experience Officer (CXO), you will be at the forefront of our commitment to delivering exceptional service and satisfaction to all our stakeholders. Your role is pivotal in shaping and executing the organisation’s strategy, ensuring that every interaction with our brand is positive, efficient, and memorable, as the first point of contact. You will collaborate closely with cross-functional teams to enhance customer journeys, resolve issues promptly, and drive loyalty and advocacy. This position offers a unique opportunity to influence company-wide initiatives that prioritise customer-centricity and continuous improvement.
Day to day tasks include, though not limited to:
- Process registrations, donations, appeals, surveys, and manage returned mail.
- Generate supporter receipts, certificates, and registration packs.
- Record, track, and respond to feedback via email, phone, or CEO’s office within defined Service Levels.
- Analyse and track Customer Experience feedback, collaborating with departments to resolve issues.
- Assist in Customer Experience reporting as required by the Customer Experience Lead.
About You
To be successful in the role you will require to possess:
- Office administration experience; proficient in MS Outlook, Word, Excel.
- Customer service background; front and back-office roles.
- Experience in data entry (Desirable) and meticulous attention to detail.
- Experience in Database administration and handling of large volumes of customer data. (Desirable)
- Interpersonal skills: ability to build rapport with diverse group of stakeholders.
- Maintain exceptional customer service by displaying empathy when dealing with stakeholders.
- Possession of a current SA driver's license for occasional travel.
About the Benefits
- Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars
- Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions
- A balanced organisational approach to working from home and office
- Learning and development opportunities to enhance your career
How to Apply
For more information, please contact Sam Varkey, Customer Experience Lead at *******@cancersa.org.au Or you can view the position description here.
Applications close 10.00pm, Sunday 14 July 2024
Cancer Council SA values diversity and we are committed to creating an inclusive and safe workplace to volunteer and work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander peoples and other diverse groups.
As a part of our recruitment process candidates will be required to undertake a National Police Check and may be required to undertake a medical assessment and/or Department of Human Services clearance. While working at Cancer Council SA all our employees and volunteers must be non-smokers and not use e cigarettes at Cancer Council SA sites and are required to promote a healthy lifestyle and adopt a sun smart attitude.
We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with the contact listed for this opportunity.
