AddressAbout us
Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006 with 100 plus employees, offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide. With high performing management and the market driving growth, the company is sustainably transforming by expanding its people, fleet, locations as well as its digital capabilities to offer a memorable Customer Experience.
About the role
Alpha Car Hire has a permanent part-time Customer Experience Representative opportunity at our new Logan Vehicle Car Hire and Sales facility. You will be responsible for attending to customers hire vehicle requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The available role will be on a two (2) week set roster working Friday, Saturday and Sunday week one (total weekly hours equaling twelve (12)) and Monday and Tuesday week two (total weekly hours equaling seventeen (17)) with set hours. The successful candidate will be rewarded with an hourly rate of range $24.73-$25.29 per hour plus applicable penalties commensurate with knowledge, skills and experience and superannuation according to the Super Guarantee
Your role and responsibilities:
Providing outstanding customer service by understanding and anticipating their needs
Opening and closing rental agreements
Selling additional over the counter rental products
Managing reservations
Conditioning returned vehicles
Checking for and recording vehicle damage
Driving and ferrying vehicles
General branch cleaning duties
We can offer you
A value’s driven culture that resonates honesty, respect, accountability, trust and loyalty, we are focused on continual improvement, innovation, teamwork, safety first mentality and giving back to our communities. You will be recognised for your work efforts and milestones and your personal and professional growth and development will be supported.
You will access a diverse range of benefits many of which are at the top of people’s wish lists in 2024 including:
• Flexibility
• Competitive packages
• Monthly incentives
• Learning and development opportunities aligned to your role and career aspirations
• Mental health support
• A commitment to diversity and inclusion, to name a few!
About you
• Excellent communication skills and a positive ‘Can do’ attitude
• Strong customer service skills
• Strong problem solving and complaint handling skills
• Ability to work both unsupervised and within a team
• Ability to multi-task and highly organised with strong attention to detail
• Willingness to travel and work between locations
• A full and current relevant State driver’s licence
• Experience, although preferred, is not essential.
If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today !
Only short-listed candidates will be contacted.
