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Form of workAn exciting opportunity has become available for a dynamic and motivated Customer Experience Representative to join our friendly Yatala team.
About the business
Luxaroma stands as Australia’s premier perfume and fragrance house, celebrated for its exceptional quality and immersive scents. Each fragrance we create reflects our unwavering commitment to excellence, offering a unique olfactory experience that captivates and transcends the ordinary.
Our journey began in the early 2000s with a vision to redefine fragrance creation. Since then, Luxaroma has expanded its offerings significantly, showcasing our dedication to providing the finest fragrances. We specialise in personal care & cosmetics, perfumes, aromatherapy, candles & home fragrance, and more. Our commitment to excellence shines through our extensive range of ingredients and advanced production capabilities, ensuring luxury and creativity in every scent. We are pioneers in fragrance innovation, blending artful craftsmanship with cutting-edge technology to remain at the forefront of the industry.
As we continue to grow, Luxaroma has set its sights on global expansion, particularly in the UK market and beyond. Join us and be part of a team that leverages years of experience and expertise in crafting sophisticated fragrances. Together, we can create scents that not only enhance environments and evoke emotions but also leave an indelible mark on every experience. Be apart of Luxaroma's artistry, transporting you to a realm of opportunity where fragrance is not just a product but a transformative experience.
About the role
You will be the pivotal point of contact for our new and existing customers by providing them an unforgettable journey with us.
This role will require you to combine your passion for delighting customers, your sales experience and administrative skills, your main duties will include:
- This role will require you to combine your passion for delighting customers with your sales experience and administrative skills, your main duties will include:
- Drive sales through providing exceptional customer service levels at all touch points
- Perform outbound sales calls
- Drive the behavioural and process changes within CRM required for business success, and ongoing revenue retention and growth for Luxaroma
- Regularly analyse customer service procedures (SOP’s) to streamline process through continuous improvement methods
- Investigate and resolve customer queries in a timely fashion
- Understand the Luxaroma supply chain to underpin sales/customer success engagement
- Up sell to customers and ensure you are maximising sales opportunities
- Work with other departments to ensure that customer orders are completed in a timely manner
- Problem-solve customer issues in a timely manner and elevate any needed changes to procedures
- Ensure you optimise all platforms to manage your daily tasks in an organised fashion, meeting agreed benchmarks.
- Order processing; data entry, generating invoices & processing payments
- Achieving team sales targets - upselling and on selling
Your experience
- A proven track record in meeting and exceeding sales and KPI targets
- Customer service experience (essential)
- Experience in a sales is essential
- Proficient in Microsoft Office programs
- General understanding of how Office 365 works
- Typing skills (Beneficial)
Your attributes
- Ability to multi-task, prioritise & manage time effectively in a strategic manner
- A positive ‘can do’ attitude and approach
- Strong communication skills, both verbal and written
- Ability to form strong relationships with internal and external customers
- Great conflict resolution skills
- True desire and passion for customer service and delighting customers
- A professional attitude & excellent personal presentation
- Administrative and typing skills
- Established ability to take initiative and contribute towards a fun, dynamic team environment
We believe that the greatest asset of a company is its people, so if you have a true passion and feel that this is your dream job, we would love to hear from you!
Work Monday to Friday 8am - 4pm, (Fridays are work from home)
