Customer Experience Specialist Traineeship

• Learn the foundations of customer service & climb the ladder to sales
• Be paid to Study – laptop included
• Office Hours – 9am to 5pm, weekdays
• Hawthorn East, VIC location

About the role

As a Trainee Customer Experience Specialist at Gerflor you’ll have the opportunity to earn, learn and grow a rewarding and stable career in business. Working four days per week and studying online for one, this full-time role is structured to set you up with a clear career path to success. After 12 months, you will gain a nationally recognised qualification in Business Administration (Customer Experience).

You will join our customer service team at first and progressively rotate throughout key departments such as supply chain, marketing, and sales to gain exposure and learn other aspects of our flooring business over time.

To set you up for success in your new role, you will be supported by subject matter experts, a designated mentor, a learning passport with key steps defined, and various networking events.

Who are we?

Gerflor is recognised as a specialist and a world leader in resilient floor and wall covering solutions for commercial and residential spaces with over three decades of established presence in Australia. We pride ourselves on our innovative and entrepreneurial spirit with a genuine customer service mindset. We are a supportive team who strive to be flexible with our employees and promote opportunities for advancement.

About You

With an interest to pursue a career in sales, you are keen to carve out a long-term successful career by starting with the basics and giving it all you’ve got. You are friendly, curious, motivated, and eager to learn. You have great communication skills and a customer-first mindset. You are a true team player who will seize opportunities for training and development to advance your career and you listen and learn with curiosity.

Key Responsibilities:

• Be the first point of contact for our customers, answering inbound phone calls and emails
• Build rapport and develop relationships with the team and all customers
• Manage customer order fulfillments in line with set targets
• Liaise with other departments such as Supply Chain and Sales to provide timely updates regarding order status,
• Provide information about Gerflor products, prices, and trading terms to stores, consumers, and end users,
• Participate in team meetings to plan, review and train.
• Be committed to complete study requirements by due dates relevant to Cert III in Business qualification.

Skills:

• Confidence with using MS Office (Word and Excel)
• Ability to follow instructions and positively welcome feedback
• Dependable, punctual, and able to work flexibility Mon-Fri 9am – 5pm
• Reliable, honest with a friendly disposition
• Excellent communication skills
• Able to work well within a team
• Attention to detail
• Min 6 months’ work experience
• Great telephone manner
• A permanent right to work in Australia (unfortunately we are unable to accommodate visa holders or offer sponsorship for this role)

Why join us?

Gerflor offers an annual bonus incentive in addition to your salary. For this role, we’ll pay for your course fees for you to complete a Certificate III in Business Administration (Customer Engagement) to develop your skills.

You’ll also enjoy an Employee Benefits Program (retailer discounts & rewards) and work with inspiring people who are proud to have a team of experts in their field who innovate, support, and collaborate, and provide ample opportunities for career progression.

This role would suit someone looking to grow and develop with a global company and who is excited about the prospect of an exciting future career in Sales.

If this sounds like you, then APPLY NOW, we can't wait to hear from you!