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Form of work We are looking for an experienced Customer Experience Support Manager to join our Customer Experience team at ABI Interiors on a full-time basis. You will work to support and mentor the Front and Back of House Customer Experience teams, assisting the Head of Department on projects or tasks, including implementing new policies and procedures.What you will be doing: Manage the development and well-being of our Back of House Customer Experience and Front of House Customer Experience teams (10-15 people), including hiring, rostering, and coaching. Develop and implement training and onboarding of new Customer Experience staff across all markets. Provide frontline support during peak periods and staffing shortages. Support the team with Caseload management and escalated inquiries. Continuously improve team data capture, reporting, and process efficiencies. Collaborate with internal and external stakeholders to optimise the ABI Customer Experience. Manage and assist with implementing and optimising software development and procedural change. Prioritise stakeholder engagement and User Acceptance…
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