Customer Experience Team Member

Our client, in the safety equipment testing company seeks a Customer Experience Team Member to be based in their office in the inner suburbs of Perth.

• Permanent full-time role with great remuneration.
• Work with a collaborative close knit, small team
• Learning and development opportunity
• Work hours are 7.00am - 3.00pm

About the role:

The purpose of a Customer Experience Team Member is to understand the specific needs of each

customer, resolve concerns promptly, and ensure they experience excellent customer service. With a focus on effective communication, active listening and a dedication to continuous improvement, this role aims to elevate the overall Customer Experience and foster enduring relationships.

Key Responsibilities:

In this role, you'll be responsible for:

• Answering incoming calls and promptly resolving customer inquiries
• Providing solutions to customers with a focus on one-stop service
• Conducting customer call-backs and managing communications.
• Providing technical support for Testing and Tagging Services products
• Communicate with customers regarding their Calibration/Repairs
• Follow up students for outstanding testers needs.
• Managing customer accounts and ensuring satisfaction
• Proactively addressing any customer concerns or issues
• Attending meetings and contributing to team initiatives

About You:

• Previous experience in customer service or a related field is preferred.
• Knowledge of technical support and customer relationship management systems is a bonus.
• Strong communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively.
• A solutions-focused mindset with a passion for process improvement

Why work for our client:

• Competitive salary package
• Opportunities for professional growth and development
• Supportive team environment with a focus on collaboration and innovation
• Flexible work hours and a positive work-life balance
• If you're ready to make a difference and join a team that values excellence and customer satisfaction, apply now! We can't wait to welcome you aboard.

If this opportunity excites you, we look forward to hearing from you. To be considered for the role, please submit your application to apply.