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Form of workAbout Metro Trains Sydney (MTS)
MTS is now in its fifth year of operating Australia’s first fully automated passenger railway, the Sydney Metro North-West line, and will soon be extending this Metro line through to the City and Southwest. We connect our customers to opportunities that matter to them while delivering the next generation of rail travel to Sydney.
About the Role
We have an opportunity for an energetic and driven Customer Information Officer (CIO) to join our Operational Control Centre (OCC) team. We place the customer at the centre of everything we do, and this strategic role will work to ensure customers travelling on the Metro receive updated information in real time.
Reporting to our Senior Manager Customer Information and Communications, the CIO will work with MTS’ Operations team to deliver timely and accurate travel information to customers; with communications being delivered via multiple channels for Metro, using network platforms and social media.
This is a 6-month contract opportunity working on a rotating roster including day and afternoon shifts from Monday – Sunday.
In this role you will:
- Work with a variety of internal and external stakeholders to deliver real time travel information to customers travelling on the Metro North-West Line and into Sydney’s CBD.
- Write, manage and deliver customer communication regarding potential travel delays, trackwork or incidents on the Metro.
- Assist the Corporation Relations & Communications team in preparing customer and stakeholder responses and supporting campaigns, as required.
About You
You are pro-active and passionate about delivering accurate and real-time scripted messaging information enhancing the customer experience. Coupled with strong verbal and written communication skills, you are savvy with social media platforms and have a creative ability to script communication messages quickly and accurately. You will also have demonstrated ability to build strong stakeholder relationships and navigate fast-paced and complex environments.
What’s on Offer
We are offering a 6-month contract opportunity with access to a wide range of benefits and much more.
We are delivering the future of train travel, today – and it all starts with our people. We are looking for positive mindsets with an ‘anything-is-possible’ approach. The MTS team is building an innovative team to exceed expectations for public transport.
Bring your energy and enthusiasm to MTS if you are inspired by the prospect of working in a fast-paced, future focused environment and have a can-do attitude - Let’s talk!
Apply Today!
For more information and a Position Description please contact ************@metrotrains-sydney.com.au
MTS are an equal employment opportunity employer. We are committed to an inclusive workforce and welcome applications from candidates with culturally diverse backgrounds, people with disabilities, and people of Aboriginal and Torres Strait Islander descent.
MTS’ COVIDSafe Measures Policy
In order to protect our employees and customers, our COVIDSafe Measures Policy requires all employees to be fully vaccinated against COVID19.
