AddressRight to Information Advisor - SafeWork NSW Privacy and Right to Information
Grade: Clerk Grade 5/6
Salary range: $93,295 - $102,941 + superannuation and leave loading
Duration: 1x Ongoing & 1x Temporary until December 2024
Location: Parramatta or Gosford
Applications Close: Tuesday 14th May 2024 (9:59AM)
About Us
The Privacy and Right to Information Team is responsible for overseeing SafeWork NSW's statutory responsibilities under the Privacy and Personal Information Protection Act (PPIP Act), Health Records and Information Privacy Act 2002 (HRIP Act) and the Government Information (Public Access) Act 2009.
This role is responsible for determining applications received by SafeWork NSW under the Government Information Public Access Act (GIPA Act).
About the Role
The Right to Information Advisor role is based in a high volume, fast paced, front-line structured environment to facilitate the review and determination of applications made under the GIPA Act, to ensure that assessments meet legislative requirements and subsequent responses meet standards of high quality, timeliness, comprehensiveness, relevance and consistency.
Key Responsibilities:
- Provide professional customer service to the public ensuring legal, policy and procedural requirements are understood, while meeting required performance indicators and timeframes.
- Ensure that material/information released is in compliance with the relevant legislation whilst applying business policies, procedures and standards.
- Maintain accurate records to ensure current and relevant information is available
- Prioritising and coordinating workflow in a high volume and legislated time framed environment where information from multiple internal and external sources needs to be considered to accurately complete allocated applications
Key Challenges:
- Ensuring the currency and accuracy of information and resources while managing and maintaining a high-volume workload and quality service delivery.
- Maintaining up to date knowledge of relevant legislation, policies and procedures whilst working to tight timeframes.
- Meeting stakeholders needs while ensuring firm understanding of what the customer wants versus what the legislation allows / states.
- Ensuring the early identification and communication of emerging and potentially contentious issues.
To be successful in this role, you will:
- Possess outstanding organisational and time management skills
- Thrive in a busy work environment with the ability to use critical thinking skills
- Pride yourself on attention to detail and possess the ability to meet deadlines
- Have the ability to adapt and be fluid with work style
- Have strong written communication skills and be a confident decision maker
- Demonstrated effective decision-making capability
Applicants are requested to provide:
- Current resume / curriculum vitae (CV) (maximum 5 pages)
- Cover letter (maximum 2 pages)
Please contact the Hiring Manager, Paige Allen on 0477 693 ***, for further information.
Salary Grade 5/6, with the base salary for this role starting at $93,295 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via ***********@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 14th May 2024 (9:59AM)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***********@customerservice.nsw.gov.au or 02 9494 8***.
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