Customer Liaison Officer - Northern

This is a pemanent, full-time position working 38 hours per week as per the roster. This position is located at the Bomaderry Aquatic Centre. 

Duties

Reporting directly to the Bomaderry Aquatic Centre Coordinator, the focus of this position is to:

• Provide, train and educate staff in the delivery of excellent customer service.
• Contribute to improved customer service and organizational effectiveness, by acting ethically, honesty and with fairness.
• Manage membership and visit passes for patrons and encourage the use of all facilities by the general community.
• Prepare customer service reports.
• Attend to all customers of the facility regarding activities and programs whether face to face, via received emails, or telephone contact.
• Conduct tours of the facility for visitors.
• Be familiar and maintain a level of knowledge and competence that ensures familiarity with all operations and programs associated with the facility.

Skills & Experience

To be successful in the position, you will be/ possess:

• Demonstrated experience working in a similar customer service role, including coordinating a point-of-sale team
• Valid Working with Children Check
• Senior First Aid Certificate and Resuscitation Certification
• Demonstrated experience working in a similar customer service role, including coordinating a point-of-sale team
• Class C Driver’s Licence
• Proof of Australian residency or citizenship, or authority to work in Australia (visa)

About Shoalhaven City Council

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

Benefits

We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

• Generous Leave Entitlements
• Long Service Leave After 5 Years
• 9 Day Fortnight for Outdoor Staff
• Flexitime for Indoor Staff
• Remote Working Arrangements
• Fitness Passport
• Novated Lease Arrangements
• Discounted Private Health Insurance
• Training and Development Programs