Customer Liaison Officer (Scheduling)

You are looking for a satisfying and rewarding role where your capabilities, time and effort make a difference. You strive to provide excellent customer service to your stakeholders with accuracy and pace. You are a natural problem solver with imitative and highly developed people skills. You are bubbly, friendly, compassionate and team orientated.

Throughout your career you have become no stranger to working in a fast-paced environment where no two days are the same.

You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We are hoping you will join our fantastic Whiddon Family in our Customer Liaison Team, based in Glenfield, on a permanent full-time basis (working Monday to Friday between 6am to 6 pm).

As a Scheduling Officer, your role will include scheduling of Community Care clients, managing shared inboxes and phone calls, maintaining and adjusting the roster as required, data entry and record keeping, while working towards KPIs.

WHAT WE OFFER

Whiddon offer the opportunity for employees to make positive and meaningful impact on residents and clients in their roles. With our resident focused approach to care employees are provided with the opportunity to develop strong relationships and friendships.

In addition to the opportunity to genuinely make a difference in your role, Whiddon offer a competitive package with all the elements that you would expect and more:

• Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? (obtaining financial advice is recommended) This is how:
• Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
• Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
• Leave entitlements so you can rest, recuperate and take care of your loved ones! 
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Long Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 3 days paid community service leave each year
• Up to 4 days paid compassionate leave

• Whiddon Scholarships so you can study and advance your career. You can get financial support to cover your studies
• Learning, learning, learning. Leadership courses for all levels of leaders, education resources and more!
• Getrecognised for your great work! On the spot recognition, Every Day Heroes, Annual Awards night and more.
• Employee Referral Program. Earn bonuses for inviting your friends to work
• Employee Assistance Program for when you need extra support

HOW TO APPLY

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/ or contact Pauline Fernandes, Customer Liaison Scheduling Manager, on 1300 738 388.