Nutrition Services Customer Liaison Officer

Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.

Cumberland City Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. Council has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

Seniors and Disability Services is responsible in providing quality direct services to customers to maintain overall wellbeing and independence. The team seeks to promote social inclusion, encourage and enhance quality of life and increase capacity for seniors and people with disabilities to participate in the community. 

We have an exciting opportunity within Seniors and Disability Services for a Nutrition Services Customer Liaison Officer to assist in managing, developing and improving home delivered meals and centre-based meals programs for the frail aged, people with a disability and their carers to ensure the provision of services is provided to the relevant legislative standards. You will be responsible in undertaking day to day support and supervision of volunteers whilst developing and implementing promotional plans for new and existing programs. 

The successful applicant will require:

•   Tertiary qualifications in welfare, community/food services or related, and/or equivalent relevant experience
•   Class C drivers licence
•   First Aid Certificate or willingness to obtain
•   Food Safety Supervisor Certificate or willingness to obtain
•   NDIS Worker Screening Check
•   Demonstrated level of experience in:
  • Budgeting
  • Recruitment, development and supervision of staff and volunteers
  • Community program development, planning and evaluation
  • Meeting procedures
  • PC application software programs
•  Highly developed organisational skills including excellent time management and ability to multitask and manage competing priorities under pressure
•  Ability to relate to seniors, younger people with disabilities and their carers and an awareness of an sensitivity to the needs of these groups
•  A solid understanding of the Community Home Support Program (CHSP), National Disability Insurance Scheme (NDIS), networks, funding bodies, foodsafety regulations, and the needs of the aged, people with disabilities and their carers.

Download the position description here for more information. 

Position information: This is a term contract, full-time position until 30 June 2024 with possibility of extension, working a 70 hour fortnight, with access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement. 

This role is predominantly located at Council's Merrylands Community Centre, with frequent travel required across Council worksites, and may be required to work across any of Council’s work locations.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 9 of the Cumberland Salary Structure with a salary range of $1,410.79 to $1,622.40 per week, plus 11% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
• A leaseback vehicle is available 

• We promote work-life balance and offer flexible working arrangements including an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned swimming pools
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks required for the position. This may include criminal record checks, qualification and licence checks, and proof of the right to work in Australia (please refer to the position description for the specific qualifications and requirements for this role). Copies of sighted documents will be kept by Council for its records as proof of verification.

Council's COVID-19 Vaccination Procedure has been designed and adopted to protect the health and safety of our people, our customers and the community. It is a condition of employment that all applicants produce evidence of their vaccination status as part of the employment screening process.

Enquiries: Telephone Carlie Broadbent on 8757 9354 for further information.

Closing date: 11:59pm, Wednesday 14 February 2024

  HOW TO APPLY

To submit your application for this position, please complete the questionnaire below.  On the following page you'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed. You must have the right to live and work in Australia to apply for this job.