Employment Type: Full-Time Exempt (up to 12 months)Position Classification: Health Manager Level 4Remuneration: $137,173 - $163,431pa + 11% superannuationHours Per Week: 38Location: Flexible with a mix of from the St Leonards and Chatswood offices and WFHJoin the team driving the digital transformation of Australia’s largest public health systemAbout usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.To find out more, please review theAbout the roleThe Customer Account Manager establishes and maintains collaborative and partnership focused relationships with eHealth NSW customers The Customer Account Manager is responsible for contributing to the retention and growth of the nominated customer, or portfolio of customers, by providing key engagement and delivery interface within eHealth NSW to improve customer satisfaction, engagement and increase the value realised from Information and Communications Technology (ICT) assets, investments and capabilities.Acting as an advocate for the customer and actively interfacing within eHealth NSW you’ll drive outcomes and ensure that customer expectations are met. The Customer Account Manager focusses on proactively looking for ways to improve engagement, customer satisfaction, and increase the value realised from Information and Communications Technology (ICT) assets, investments and capabilities.About youThe skills, knowledge and experience we are looking for in you are:
- Demonstrated history of performance in a client facing account/relationship management role and proven ability to develop and implement strategic initiatives which deliver business value and improve customer experience and satisfaction.
- Demonstrated experienced in the areas of integration and broking of ICT services and managing the respective internal pre-sales processes to effectively translate customer business requirements into a viable solution and proposal. Knowledge and demonstrated experience in ITIL v4 disciplines is an advantage.
- Strong business acumen, capacity to operate with a high degree of initiative, flexibility and EQ, the ability to analyse complex problems, exceptional verbal, written, communication and presentation skills and ability to demonstrate a broad perspective to identify and support innovative solutions.
- Demonstrated understanding of eHealth NSW strategy and operating model
- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs
- Please describe how you might confirm a customer’s ICT service requirements
- What in your view is key to being a successful Customer Account Manager?
- Please describe your definition of teamwork