Customer Marketing Specialist

It starts with YES!At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.This is a unique opportunity to join an innovative and customer-centric marketing team on a 12 month fixed term contract, where you'll play a pivotal role in driving dynamic Customer Marketing campaigns. We're seeking a diligent and forward-thinking individual to support our team in engaging and delighting our customer base.This role is responsible in supporting the Customer Marketing Manager in bringing to life a robust marketing strategy to engage the Optus’ customer base. Day to day, you’ll be responsible for the design, execution and reporting of campaigns, with a particular focus on 'onboarding', ‘brand’, ‘sponsorship’ and ‘engagement’ to drive long term loyalty.Your day in the life at Optus,

• Work across creative teams and agencies to build effective creative campaigns with strong cut-through across all media channels and customer touch points.
• Partner with analysts to identify target audiences, conduct testing, and implement campaigns with precision.
• Lead campaign execution excellence in line with agreed timelines and budget
• Establish, maintain and influence relationships across a broad range of team members and partners including but not limited to Campaign Delivery, Commercial, Product, Creative Agency, Brand, Design, TV & Content, Customer Value Management and the broader marketing team
• Drive continuous improvement in campaign efficiency by exploring innovative engagement strategies.

Your skills to pay the bills

• Proven experience in executing Customer Marketing campaigns, preferably within a fast-paced environment.
• Familiarity with Agile methodologies and working in cross-functional marketing teams.
• Exceptional attention to detail with a strong focus on campaign execution excellence.
• Have MarTech and CRM platform knowledge (Salesforce Marketing Cloud knowledge preferred).
• Experience collaborating with analysts on target audience identification, testing, and execution.

Perks we love at Optus

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working [Delete for Retail and Contact Centre]
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.